Role Overview
As a Solution Architect - SAP CX/CRM (f/m/d), you will have the opportunity to develop innovative solutions, optimize customer relationships, and play a pivotal role in shaping digital strategies. Your expertise will drive seamless customer experiences and advanced integrations across SAP systems.

Key Responsibilities

• Develop and implement innovative CX/CRM solutions using the SAP Integration Suite to enhance customer satisfaction.
• Analyze business processes, identifying improvement areas in collaboration with relevant departments.
• Design and develop end-to-end customer journeys for seamless customer experiences.
• Advise and support customers in implementing SAP CX/CRM solutions, creating technical concepts and conducting workshops.
• Integrate SAP CX/CRM systems with existing IT infrastructures and maintain interface connections.
• Independently manage agile projects, including planning, coordination, and implementation.
• Contribute to the design of the product and service portfolio in business integration.

Qualifications

• Degree in computer science, business informatics, industrial engineering, or equivalent IT experience.
• Passion for technology with a strong ability to inspire customers with innovative solutions.
• Knowledge of SAP CX, SAP ERP, or S/4 HANA, enabling effective collaboration with process consultants.
• Understanding of customer processes and commercial challenges.
• Strong customer orientation, independent working style, and goal-driven mindset.
• Team-oriented approach with familiarity in agile development methods.
• Proficiency in German and English.

Benefits

• Team-oriented environment with creative freedom and flat hierarchies.
• Flexible working hours and career development opportunities.
• Participation in share programs and support for company pension schemes.
• Modern IT equipment, health and wellness offers, e-bikes, and various employee discounts.
• Fun and engaging company events, free drinks, fresh fruit, and more.