Complaints

Eurobase People is committed to providing a high-quality service to our customers. If you are not satisfied with the level of service you have received from us, we encourage you to share your feedback. This will allow us to continually improve our standards. When we receive details of an issue, we will address it fairly, confidentially, and effectively.

Complaints Procedure

If you have a complaint, please contact us at epcompliance@eurobase.com

1. We will send you a written acknowledgment (via email or letter) on receipt of your complaint within 5 working days. We will also inform you of the staff member responsible for handling your complaint.

2. We will keep a record of your complaint and initiate an investigation on your behalf. This typically includes:

• Reviewing your record and any related communication to understand what happened.
• Engaging with Eurobase People team members to gather additional information.
• Consulting with senior management when necessary

3. Our aim is to acknowledge, investigate and resolve all complaints within 14 working days.

4. You will receive a written response, along with any supporting documents, containing suggested solutions for addressing the matter.

5. If you remain unsatisfied with the resolution you have the option to contact the REC, our trade association, of which we are a member. Please address your correspondence to the Consultancy and Compliance Team, REC, Dorset House, 1st Floor, 27 – 45 Stamford Street, London, SE1 9NT.